YOU WILL NEED TO PRESENT THE FOLLOWING ON ARRIVAL

 Government issued photo ID such as a Passport or Driver’s License in

your name

 A valid Visa, MasterCard or American Express in your name and, have

available funds to meet our security hold requirements, between $250

and $750 depending on apartment type

 Both the ID and credit card must be in the same name as the booking,

your name, the primary guest

 Present the card used, for the original accommodation payment at time

of booking, the name on the card MUST be EXACTLY the same as your ID

 And you must be 21 years of age or older

GUEST CODE OF CONDUCT

Like you, we love to be treated fairly and with respect. Whilst the majority of our

guests do this, some sadly ruin things for others. As a workplace, we must meet

requirements regarding safety, harassment and bullying behaviour. As a residential

accommodation provider, you are staying in a residential building and it’s important

you treat the building and your apartment appropriately.

Guests and Visitors must:

 Comply with all House Rules and By-Laws;

 Respect the residential amenity and security of the property and

neighbours;

 Refrain from anti-social behaviour;

 Guests must control and be responsible for Visitors and ensure that

Visitors comply with the House Rules;

 Comply with any instructions from the Manager and security services

during their stay; and

 Notify the Manager of any disputes or complaints as soon as is

practicable.

INTERACTION WITH STAFF AND CONTRACTORS

Staff and contractors must be treated with respect, this is a legal requirement and

guests threatening or abusing staff will have their booking cancelled immediately.

ALCOHOL AND DRUGS

 Guests suspected of being intoxicated or under the influence of drugs

will not be checked in.

 There must be no alcohol consumed or open bottles in common areas

NOISE AND RESIDENTIAL AMENITY

Guests must not create noise which is offensive to neighbours especially between

9pm-8am and during arrival and departure at any time throughout the occupancy.

Offensive noise is prohibited and may result in:

 termination of permission to occupy the Property;

 eviction;

 loss of rental paid; and

 extra charges for security and other expenses which may be deducted

from Security Deposits or Bonds.

Guests must abide by any noise abatement conditions, standards and orders issued

by police or any regulatory authority to minimise impacts upon the residential

amenity of neighbours and local community.

Balconies must not be used after 9pm.

VISITORS

Guests are responsible for ensuring the limits set on Visitor numbers is complied

with at all times; and guests are responsible for ensuring that Visitors comply with

these House Rules. Visitors must leave by 10pm. Maximum number of guests

including visitors in a room must not exceed 6. Please remember all visitors must

leave by 10pm.

FUNCTIONS AND PARTIES

Our locations are residential so, please look after our apartments like your own

home. We have a strict no party policy, building security will ask guests to leave

and enforce building rules if needed. The Property is not a “party house” and any

such activities are strictly prohibited; and no gathering, celebration or

entertainment is permitted at the Property. Maximum number of guests including

visitors in a room must not exceed 6

ACCESS AND PARKING

Guests and Visitors must comply with parking regulations and show consideration to

neighbours;

Guests must park in their designated car park

SMOKING

Smoking is not permitted indoors at all, guests smoking inside will be charged a

$250 cleaning fee

PETS

Pets are not permitted indoors except when approved by management in a pet

friendly apartment. Northbank is the only location allowing for pet stays.

LICENCE TO OCCUPY

Guests are granted a limited permission to occupy the property for accommodation

purposes (for specified dates) once the total fee has been paid. Your stay is not a

residential tenancy agreement unless you are on a Long Stay Booking of 90 days or

more. If you breach any of the Terms and Conditions this may cancel your licence

to occupy and result in eviction without refund. Should you not vacate the

premises you will be trespassing.

USE OF BUILDING FACILITIES & SERVICES

 All fire equipment must not be interfered with

 No clothing or drying racks are to be placed on balconies

 Rubbish is only to be disposed through a terrible chute, this is never to

be left outside the apartment door. Excessive rubbish must be taken to

the ground floor rubbish area. Blocking of rubbish chutes will involve

additional service fees

 Do not consume alcohol in common areas

 Children under the age of 16 are only permitted to use the Recreational

Facilities whilst under direct adult supervision

 Glassware is not permitted within Recreational Facilities

 Alcohol and food is not permitted within Recreational Facilities

 Suitable clothing and footwear must be worn at all times

COMPLIANCE

Breach of these House Rules is a breach of the Terms and Conditions of occupancy.

The Owner and Manager reserve the right to terminate permission to occupy and to

evict from the Property, Guests or Visitors who refuse to follow these House Rules

or who cause a nuisance.

RECORDING:

You agree by entering our properties to recording of your image, and that of your

guests in public areas of the building and surrounds, and acknowledge this

information may be supplied on request to Victoria Police and other state and

territory agencies as required under law and/or based on our judgement.

DAMAGE:

The guest who registers at check-in/arrival will be held accountable for any

damage to the apartment and contents during the stay dates. The registered guest

will be liable for damages caused (including those by third parties visiting the

apartment) which will result in forfeiting any deposits, pre-payment, cash security

deposit and also may be subject to additional charges. We reserve the right to

process any charges in addition to accommodation to the presented credit card

supplied at check-in/arrival. Any additional charges may be referred to collection

services and action will be taken for the recovery of such.

568 COLLINS STREET MELBOURNE SPECIFIC:

You agree to building management and security personnel entering your apartment

in an emergency such as the external wind alarm activating. This is requirement by

the buildings registered engineering schematics.

CREDIT CARDS, PHOTO ID, MINIMUM AGE AND COLLECTION OF INFORMATION

For the security of all guests it’s important we understand who is staying and

collect important information. Our team use Apps made by Zoho to collect your

name, address and phone number. We are required to also verify a valid photo ID

i.e. a driver’s license or passport and to collect a small security deposit. We collect

all of this information securely in our secure app 'canvas', we then upload this and

the original information such as photos of your credit card and photo ID are deleted

automatically from the device used. This process is very similar to that used by

most hotels except rather than photocopying your items we store this

electronically. In general, most information is only stored for 7 days after checkout.

The primary guest, 'the booker' must be a minimum of twenty-one (21) years old at

time of stay. This guest must produce matching photo ID and a valid credit card in

the same name. In the lead, up to your stay we will also capture a $250 (1-bedroom

apartment) or $500 (2-bedroom apartment) security deposit on your valid credit

card, as we don’t store this information you can expect a call from one of our

team. This transaction is called a ‘Authorisation’ and is simply a hold on funds, it

does not get transferred to us unless we ‘Capture’ it later. Like most

accommodation providers, this security covers keys, damage etc, it’s very unlikely

it won’t be released and we will always tell you if it’s not going to be released.

Unfortunately, if you cannot provide this information we won’t be able to assist

with your check in.

IMPORTANT

Please read these terms and conditions carefully.

All bookings made via Participating Websites or with Apartments of Melbourne

directly are made subject to these terms and conditions and the person making the

booking will be deemed to have accepted these Terms and Conditions on behalf of

all persons who will be staying at the Participating Property under the booking once

any payment is made in relation to the booking.

For Long Stay Bookings of 90 or more days you may be required to enter into a

permanent rental agreement with the Participating Property in which case you will

be bound by both the permanent rental agreement and these terms except to the

extent of any inconsistency in which case the former will prevail to the extent of

that inconsistency17.

If booking via your Travel Agent the terms and conditions provided by your Travel

Agent will apply to your booking and you should ask your Travel Agent for a copy of

these terms and conditions.

Any prices, fees, deposit amounts or charges which are specified or referred to in

these terms and conditions are in AUD

Definitions

In these Terms and Conditions:

“Child” has the meaning given in clause 21.

“Long Stay Booking means a booking for a14 night or more consecutive nights stay

at a Participating Property.

“Booking Credit” means credit which may be applied to future accommodation or

accommodation package bookings with Apartments of Melbourne subject to clause

12.

“Infant” has the meaning given in clause 21.

“Apartments of Melbourne” means The Restassured Group Pty Ltd trading as

Apartments of Melbourne.

“Participating Properties” means any property associated with Apartments of

Melbourne.

“Participating Website” means any of the following websites:

www.apartmentsofmelbourne.com.au, empire.melbourne, stayatempire.com.au,

airbnbaustralia.com or any website owned by or pertaining to a Participating

Property.

“Standard Booking” means a booking at any Participating Property other than an

Advance Purchase Booking, Long Stay Booking or Peak Season Booking.

“You” and “Your” mean the person who is making the booking.

Photographic Identification

When you check-in you may be asked to provide government issued photographic

identification.

If you are unable to provide such identification your booking may be cancelled and

you may be liable to pay Apartments of Melbourne an amount equal to the full

booking amount plus any other costs incurred by Apartments of Melbourne in

connection with the booking. Accordingly, any pre-payment you have made in

relation to the booking will be forfeited to Apartments of Melbourne under this

term.

Licence to Occupy

Guests are granted limited permission to occupy the property for accommodation

purposes (for specified dates) once the total fee has been paid. Your stay is not a

residential tenancy agreement unless you are on a Long Stay Booking of 90 days or

more. If you breach any of the Terms and Conditions this may cancel your licence

to occupy and result in eviction without refund. Should you not vacate the

premises you will be trespassing.

How to Book / Quotes and Reservations

Bookings can be made online via any of the Participating Website. Advance

Purchase Bookings may only be made online via any of the Participating Websites.

Long Stay Bookings may only be made by emailing

help@apartmentsofmelbourne.com.au or by calling +61 1300 88 99 30.

Bookings are subject to the availability and applicable pricing of the relevant

Participating Property at the time of the booking and some conditions

and/exclusions may apply including but not limited to minimum stay requirements.

Any quote given is an estimate only of price and the price will only be confirmed

once a payment is made on the booking and you receive written advice from

Apartments of Melbourne that the payment has been received and the booking has

been confirmed.

Any confirmed price is subject to change if:

 a payment which is due on a booking is not received by Apartments of

Melbourne by the date the payment is due; or

 there is a change in or imposition of a government charge, tax or levy

which entitles or necessitates Apartments of Melbourne changing the

price of your booking.

 any details relating to your booking are amended, for example your

dates of stay, your room type or the number of persons staying under

your booking, in which case clause 9 will apply.

 If the price of a booking is changed under clause 4.6 you may pay the

new price for your booking or cancel your booking and receive a full

refund.

If you reasonably believe a written confirmation or invoice which has been provided

to you is incorrect, you can request that Apartments of Melbourne reissue that

written confirmation or invoice and you may either pay the amount specified on the

reissued written confirmation or invoice by the date which it is specified as being

due, or cancel your booking.

Payment

Payments may be made by Visa, Mastercard, American Express, PayPal, Bank

Transfer (allow 7 days transaction time). A surcharge will apply to payments made

by Visa, Mastercard, Diners, American Express and PayPal. The surcharge applied to

these cards may vary and is displayed at the time payment for the booking is to be

made. Apartments of Melbourne accepts no responsibility for monies paid by you to

a travel agency until cleared funds are received in the bank account of Apartments

of Melbourne.

Deposit and Final Payment

For Advance Purchase Bookings a non-refundable payment of the entire amount

payable per room must be received immediately at the time of booking to confirm

your booking.

For Long Stay Bookings:

The first two week's accommodation must be paid at time of booking along with a

$500 security hold. Future payments must then be made in advance, either weekly

or fortnightly as advised at the time of booking;

 unless otherwise advised by the Apartments of Melbourne, payments

may be made credit card.

 If any deposit or final payment is not received by the due date,

Apartments of Melbourne reserves the right to cancel the booking and

any monies paid by you in relation to your booking will be forfeited to

Apartments of Melbourne.

 Once final payment of your booking has been made confirmation of that

payment and your booking will be sent to you via email to the email

address you provided at the time you made the booking.

Rates and Charges

Quoted rates are inclusive of all compulsory government or regulatory charges and

taxes (for example GST) where applicable. Quoted rates do not include transport to

or from the Participating Property or items of a personal nature including but not

limited to laundry, telephone, taxis, room service, meals or transfers, airport

taxes), unless otherwise indicated.

Quoted rates do not include payment processing fees such as credit card fees. Some

rates which are quoted are valid only for a minimum number of nights and if the

number of nights included in your booking changes the rate may also change. For

information on rates for Children, Infants and extra persons, please refer to clauses

21 and 22.

Refunds

To the extent permitted by law any amount paid by you to Apartments of

Melbourne for your booking is non-refundable unless stated otherwise in these

Terms and Conditions.

The balance of any monies paid by you after any applicable fees or other amount

you owe to Apartments of Melbourne has been deducted will be held by Apartments

of Melbourne as Booking Credit which subject to clause 12 may be applied to any

future bookings you make with Apartments of Melbourne.

Book at www.apartmentsofmelbourne.com.au for one FEE FREE change of date,

name or room type. Or, cancel your booking at least 72 hour before arrival and your

payment will be available for 6 months towards a future booking. Different rate fee

may apply if the new dates are more expensive.

Amendments

All amendments are subject to the availability and applicable pricing of the

relevant Participating Property at the time the amendment is requested.

Amendments to Long Stay Bookings may only be requested up to 7 days prior to

your scheduled check-in time. If you wish to extend a Long Stay Booking then

subject to availability the rates for the additional nights will be the same as the

rest of your booking however package elements may not be available.

Amendments cannot be made to bookings made through third party websites such

as Expedia and Booking.com where your amendment will forfeit all amounts which

have been paid to Apartments of Melbourne in relation to such booking and will also

be charged at the applicable rate for the cost of your new booking. Book at

www.apartmentsofmelbourne.com.au for one FEE FREE change of date, name or

room type. Or, cancel your booking at least 72 hour before arrival and your

payment will be available for 6 months towards a future booking. Different rate fee

may apply if the new dates are more expensive.

If amendments are requested outside the time frames specified in clause 9.2 or 9.3

you may be charged a 100% cancellation fee in addition to the cost of your

amended booking and any reduction in the amount which is payable by you in such

case will be at Apartments of Melbourne's absolute discretion.

If the rate which applies to an amended booking is greater than the rate which

applied to the original booking, you must pay the difference along with any

amendment fee in full at the time the amendment is approved.

Cancellation

If a booking is cancelled any non-refundable deposit or payment which you have

paid will not be refunded and additional cancellation charges may apply under this

clause 10. Book at www.apartmentsofmelbourne.com.au for one FEE FREE change

of date, name or room type. Or, cancel your booking at least 72 hour before arrival

and your payment will be available for 6 months towards a future booking.

Different rate fee may apply if the new dates are more expensive.

No-Shows or Terminations

If you do not show up for your booking or terminate your booking early after you

have checked in you will be charged a 100% cancellation fee and will be required to

pay to Apartments of Melbourne the full amount of your booking less any amount

which you have already paid.

For Long Stay Bookings, if you terminate your booking early and this results in your

stay being less than 14 nights you will be charged the difference between the rate

applied to your booking and the Best Available Rate for the relevant Participating

Property on the Best Available Rate stayed nights. For Long Stay Bookings of 28

nights or more, if you terminate your booking early and this results in your stay

being less than 28 nights but more than 14 nights, you will be charged the

difference between the rate applied to your booking and the applicable 14 night

Long Stay rate for the stayed nights. You may also be charged for any welcome

grocery pack or digital photo frame provided to you as part of your package.

Booking Credit

If you are issued with Booking Credit to be applied to future accommodation or

accommodation package bookings with Apartments of Melbourne such credit will be

valid for six months from the day the booking is cancelled. Booking Credit may only

be used to pay for bookings at Participating Properties located within the same

currency jurisdiction as the cancelled or refunded booking which generated the

Booking Credits. To redeem Booking Credit you must make your booking via

Apartments of Melbourne Central Reservations by calling 1300 88 99 30. Any stay to

be fully or partly paid for using Booking Credit must be booked and paid for in full

prior to the expiry of the 6 month validity period. Any Booking Credit not redeemed

at the expiry of the 6 month validity date will be forfeited in its entirety to

Apartments of Melbourne. Administration fees may apply to bookings made using

Booking Credit.

Checkin

Standard check-in time is 3:00pm. If you wish to guarantee your ability to check-in

prior to 3:00pm you must book an additional nights stay and pay the applicable rate

for that additional night.

Check-out

Standard check-out time is 11:00am but times may vary for particular Participating

Properties and you should confirm the check-out time with the relevant

Participating Property prior to your scheduled check-out day.

Late Check-out

To allow for incoming guests, Apartments of Melbourne does not offer a late check

out service. If you check-out of 11:00am the following additional charges will be

applied to your account and will be payable by you on check-out:

 a surcharge of $25.00 from 11:00am until 2pm

 if you check-out after 2pm a charge equivalent to the fully daily rate

which applies to your booking.

Security Deposits

You must provide a credit card authorisation when you check-in using a credit card

in the primary bookers name and physically present at check-in. This authorisation

may be used to cover incidental items including but not limited to telephone

charges, security bond or deposit for any breakages or damage incurred during your

stay or cleaning charges in excess of the normal level of cleaning. For Long Stay

Bookings we will hold a $500 fee against your card until departure. Once a preauthorisation

has been made, Apartments of Melbourne cannot release, remove or

lower the authorised amount, until we process the final account on departure. This

is a restriction imposed by the card issuer, and cannot be negotiated. Where a

credit card is not available check in cannot proceed and your booking will be

cancelled.

Breakages, Losses and Guest Charges

You are responsible for leaving the property in the state in which you found it on

arrival. All maintenance issues, breakages or losses must be reported immediately

to us. Whilst we will not pursue reimbursement for minor accidental damage or

normal wear and tear, the total cost of making good any other damage or loss to

the property or contents will be charged for using the credit card provided for

payment (or left for security).

It is our policy to have all locks changed if keys are lost or not returned. All

associated costs will be charged to the credit card provided for payment (or left for

security) if this occurs. Similarly any remote controls will be replaced at your cost if

lost or not returned.

Standard cleaning services on your departure are included in your rates. Guests are

expected to leave the properties in a neat and tidy state without the need for

extensive, excessive cleaning. You are responsible for all cleaning charges in the

event that the property is left in a state that requires more than standard cleaning.

This will be charged for using the credit card provided for payment (or left for

security).

We are not liable for loss to you of any personal belongings while you are in the

property. Guest items found by our cleaning staff are kept in the Boutique Stays

office for 6 weeks before discarding. It is the guest's responsibility to follow up any

items that may have been left behind at the property.

Room Allocation

In the unlikely event that Apartments of Melbourne cannot provide accommodation

at the Participating Property for which you have booked, Apartments of Melbourne

will at no additional expense to you relocate you into an alternative property which

in the reasonable opinion of Apartments of Melbourne is of comparable quality and

in a comparable location. If a property of comparable quality in a comparable

location is not available, Apartments of Melbourne may relocate you to a property

of less comparable quality or less comparable location in which case Apartments of

Melbourne will pay you an amount which it reasonably believes represents the

difference between the rate payable for the alternate property and the rate paid

by you for the Participating Property at which you had booked. Should you wish to

be relocated to an alternative property other than the property chosen by

Apartments of Melbourne under this term, you will be required to pay any

difference in price between the Apartments of Melbourne's choice of property and

your chosen property. If you and Apartments of Melbourne cannot agree on an

alternative property under this clause then you may request Apartments of

Melbourne cancel your booking and issue you with a Booking Credit for the full

amount of that booking less any amounts which you owe to Apartments of

Melbourne.

If you and Apartments of Melbourne cannot agree on an alternative property under

this clause and you do not wish to be issued a Booking Credit under clause 18.4 then

you may request that Apartments of Melbourne cancel your booking and provide you

with a refund for the full amount of that booking less any amounts which you owe

to Apartments of Melbourne.

Housekeeping Servicing

Your booking does not include room servicing unless your stay is for eight (8) nights

or more in which case your room will be serviced weekly.

If your booking does not include room servicing a 'Refresh' service is available for

separate purchase at the Participating Property. You can inquire about this 'Refresh'

service when you check-in to the Participating Property.

If your booking is a Long Stay Booking, your booking will include weekly room

servicing (unless otherwise specified at the time of booking). Additional room

services can be arranged directly with the Participating Property and charges will

apply. If the guest/s staying under a Long Stay Booking changes part way through

the booking, a full check-out service will be required and additional charges will

apply.

Child Policy

For the purposes of this clause “Child” or “Children” means a person or persons

aged between 2 years and 6 years; “Infant” means a person under the age of 2

years; and “Adult” means a person aged over 18 years. All ages will be determined

from the date at which accommodation commenced. Children and Infants sharing a

room with their parents or guardians may do so free of change if using existing beds

and linen and not exceeding the maximum occupancy for the given room type.

Children and Infants may not stay in any room without an Adult.

Additional charges will apply if extra beds or linen (including rollaways, sofa beds

or cots) are required. These are charged at the extra person rate. Extra person

rates will be charged on a Room Only basis, unless otherwise stated.

Extra Person Policy

Persons aged over 6 will be charged Extra Person rates for each person staying in a

room which exceeds the maximum occupancy for the room type, or where extra

beds or linen are required.

Extra person room rates will be charged on a Room Only basis, unless otherwise

stated.

Facilities and Services

Whilst care is taken to ensure that the description of facilities and services of the

Apartments of Melbourne is accurate, these are continually being changed,

upgraded, and on occasion taken out of service and if any feature/facility is

essential to you in choosing a particular property, it is your responsibility to confirm

with the property prior to making your booking that the feature/facility will be

available during your stay. To the extent permitted by law Apartments of

Melbourne is not liable for omissions, errors or changes to the facilities and services

at a property, whether temporary or permanent. Accommodation facilities listed

may not apply to all room types.

Special Requests

Whilst Apartments of Melbourne attempts to satisfy all special requests,

Apartments of Melbourne does not guarantee that special requests can be

accommodated.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect

actual routings, locations or services provided. Destination shots may have been

supplied to Apartments of Melbourne by third parties and Apartments of Melbourne

does not guarantee the accuracy of any destination shots. Photos and floor plans

are indicative only. Actual rooms occupied may vary in decor and inclusions from

those shown.

Travel Insurance

Apartments of Melbourne strongly recommends that at the time of booking you

purchase comprehensive travel insurance to cover items including but not limited

to: loss of booking amount through cancellation, loss or damage to personal

baggage, loss of money and medical expenses.

Unaccompanied Minors

All guests under the age of 21 must be accompanied by a responsible adult such as

a parent, step-parent, guardian or other adult who has parental rights and

responsibilities for the under 21 year old guest.

If a guest is found to be a person under the age of 21 who is not accompanied by a

responsible adult Apartments of Melbourne may immediately cancel the guest's

booking and the full booking amount will be forfeited to Apartments of Melbourne

under this clause.

Third Party Products and Services

Third party products or services are sometimes sold together with accommodation

provided by Apartments of Melbourne. In such circumstances the third party is

entirely responsible for supplying the products or services to you and any

involvement Apartments of Melbourne has in facilitating your booking with the third

party is as the third party's agent. Apartments of Melbourne is in no way the

supplier of the products and services and to the extent permitted by law

Apartments of Melbourne is not liable for any failure by the third party to provide

the products or services, nor for any act, error, omission, default or negligence of

the third party. All third party coupons, vouchers, receipts and tickets are issued

subject to the terms and conditions specified by those third parties. Apartments of

Melbourne does not warrant the accuracy of any information, statements or

representations made by third parties

Release, indemnity and proportionate liability

To the extent permitted by the law, you agree to release, indemnify and hold

harmless, Apartments of Melbourne and its current and former officers, employees,

contractors, sub-contractors/consultants (including their respective employees and

contractors) and agents against, from and in respect of all expenses, costs,

liabilities, claims, actions, proceedings, damages, judgments and losses of any kind

whatsoever (including but not limited to consequential and economic losses,

property loss/damage and damages for injury, including personal injury and death)

arising out of, caused by, attributable to or resulting from your booking or your stay

at the relevant Participating Property except to the extent such expense, cost,

liability, claim, action, proceeding, damage, judgment or loss arose out of, was

caused by, attributable to or resulted from Apartments of Melbourne's negligence,

wrongful act/omission or breach of these terms and conditions.

To the extent permitted by law the aggregate of Apartments of Melbourne's liability

to you is limited to an amount not exceeding the amount paid by you for your

booking.

Each indemnity in these terms and conditions is a continuing and independent

obligation and survives the termination or expiry of these terms and conditions.

Consumer Law

To the extent permitted by law, all conditions, warranties, guarantees, rights,

remedies, liabilities and other terms implied or conferred by statute, custom or the

general law that impose any liability or obligation on Apartments of Melbourne are

excluded under these Terms and Conditions. Nothing contained in these Terms and

Conditions excludes, restricts or modifies the application of any provision, the

exercise of any right or remedy, or the imposition of any liability under the

Australian Consumer Law or under any international consumer protection

legislation, provided that, to the extent that such law permits Apartments of

Melbourne to limit its liability, then Apartments of Melbourne's liability is limited

to:

 in the case of services, supplying the services again or payment of the

cost of having the services supplied again; and

 in the case of goods, replacing the goods, supplying equivalent goods or

repairing the goods, or payment of the cost of replacing the goods,

supplying equivalent goods or having the goods repaired.

Events Beyond Control

Apartments of Melbourne is not responsible for any loss arising out of any

occurrences or conditions beyond its control, including but not limited to acts of

terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation,

civil disorder, disaster, Government regulations or changes in itinerary or schedule.

All travel documents, observance of laws and government regulations are your

responsibility.

Use of Information

You consent and authorise Apartments of Melbourne and the relevant Participating

Property to collect, use and disclose your personal information for the purposes of

administering your booking and providing you with any services associated with your

booking. You consent to information which you have provided to Apartments of

Melbourne or the relevant Participating Property as part of your booking being used

by Apartments of Melbourne, the relevant Participating Property or any of their

related bodies corporate for the purpose of informing you about offers and

promotions which relate Apartments of Melbourne, Apartments of Melbourne's

related bodies corporate or Participating Properties. Apartments of Melbourne will

not provide or disclose any information you have provided to Apartments of

Melbourne or the relevant Participating Property to any person other than a related

body corporate without your prior written consent. Upon request by you and to the

extent permitted or required by law, Apartments of Melbourne will provide you

with access to and/or the ability to correct your personal information however only

the person who made the booking will be entitled to access and/or correct personal

information pertaining to that booking.

For more information, please refer to the Privacy Policy on the website of the

relevant Participating Property.

General

The Terms and Conditions are governed by and will be construed in accordance with

the laws of the State of Victoria, Australia. If part or all of any clause of these

Terms and Conditions is illegal, invalid or unenforceable then it will be read down

to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but

if that is not possible, it will be severed from these Terms and Conditions and the

remaining provisions of these Terms and Conditions will continue to have full force

and effect.

Acceptance

Please click to accept these terms and conditions, before proceeding to the booking

page.