Standard check in is from 3pm till 7pm
If you are arriving before this time frame you can arrange priority arrival from 12:30pm or store your luggage at our welcome lounge.
CHECK IN REQUIREMENTS
You will need to present the following on arrival:
Government issued photo ID such as a Passport or Driver’s License in your name
A valid Visa, MasterCard or American Express in your name and, have available funds to meet our security hold requirements (click here for amounts and info)
Both the ID and credit card must be in the same name as the booking, your name
Present the card used, for the original accommodation payment at time of booking, the name on the card MUST be EXACTLY the same as your ID
You must be 21 years of age or older
Priority arrival times
We generally estimate paid priority arrivals will receive their one bedroom apartments at around 12.30pm and two bedroom apartments around 1pm. For $25 we will move you to the front of our 'virtual line' and do our very best to get your apartment ready by 12.30pm. We can't give you an iron clad guarantee but its your best chance. Unfortunately we cannot assist guests arriving before 12pm as our checkout time is 11am and guests don't take it well if we toss them out of bed early.
Can I store my luggage?
We are happy to store your luggage at your designated welcome lounge from 11am to 6:30pm every day, please note luggage not collected by this time will not be available until 11am the next day and luggage cannot be transferred to our apartments on your behalf. Luggage lockers are available at major stations including Southern Cross where the Skybus from Melbourne Airport arrives.
Why do we not have apartments instantly available?
If only this were possible, we would love to be able to press a button and hey presto, your apartment is ready, if you discover the secret to this please let us know!
Standby for an early check in
We are not saying No, we're just saying 'please standby'. As soon as your apartment is ready you will receive an SMS advising you to collect your key. Your apartment will be ready as soon as possible however delays may be experienced as we need to clean a number of apartments each day and we can't get all of them ready at once.
Why charge a fee?
That's simple, we may need to jumble up our cleaners work flow, move them from one location to another and then back again, these costs need to be covered.
Can I get a refund?
If we cant get your room ready by the times above we will refund your payment.
Standard check out is 11am
2pm check out is available. This needs to be booked and paid a day before.
Upon departure, save the world by turning off lights and air conditioning.
Please lock your apartment and take your keys to our dropbox located at the Welcome Lounge as indicated by your host upon check in.
Can I store my luggage?
You can store you luggage at our Welcome Lounge from 11am until 6:30pm. every day, please note luggage not collected by this time will not be available until 11am the next day and luggage cannot be transferred to our apartments on your behalf. Luggage lockers are available at major stations including Southern Cross where the Skybus from Melbourne Airport arrives.
If you are leaving before 11am and need to store your luggage, you can leave your ready to go luggage in your apartment and your host will take it to the storage area on the Welcome Lounge so you can collect it by 6:30pm. Please ensure you let us know about your plans by calling 1300 88 99 30 from 9am.